BIULZRβ’ Β· CUSTOMER INFORMATION
Shipping Policy
This policy explains how orders placed through biulzr.com are processed, dispatched, tracked, and reviewed when a shipping or delivery issue occurs.
Order Processing
After payment confirmation and any necessary order verification, orders are normally prepared within 2β4 business days. During holidays, promotional events, or periods of unusually high order volume, processing may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.
Estimated U.S. Delivery
For standard shipping to supported United States addresses, estimated carrier transit time is generally 10β15 business days after dispatch. Total delivery time includes processing and carrier transit. These are estimates, not guaranteed arrival dates. Weather, carrier disruption, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.
Shipping Charges & Fulfillment
Available shipping methods and applicable charges are calculated and displayed during checkout based on the destination. Review the shipping cost and final order total before submitting payment. Depending on inventory, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The shipping origin shown on a parcel may differ from our registered business address. Products from one order may occasionally ship separately and receive different tracking numbers.
Tracking & Address Changes
When tracking becomes available, we normally email a shipping confirmation to the address entered during checkout. The carrier may need additional time after a label is created before the first tracking movement appears. Please check your street address, apartment or unit number, postal code, and contact details before submitting your order. If you discover an error, contact service@biulzr.com as soon as possible. We will make reasonable efforts to update the address before fulfillment begins, but a change cannot be guaranteed after processing or shipment preparation has started. If an incorrect address supplied by the customer causes a parcel to be returned or shipped again, additional charges may apply.
Delivery Locations & Import Charges
Availability for P.O. boxes, APO/FPO addresses, U.S. territories, and other destinations depends on the product and carriers available at the time of purchase. If no shipping option appears at checkout, we may be unable to deliver to that address. International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states that these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipientβs responsibility.
Delayed, Lost, or Delivered but Not Received
Temporary gaps in tracking may occur while a parcel moves between facilities, carriers, or shipping networks. If tracking has not updated for an extended period or the shipment appears significantly delayed, contact us with your order number so we can review the information and, where appropriate, work with the carrier or fulfillment provider. If tracking shows βDeliveredβ but you cannot locate the parcel, check the delivery area, mailbox, household members, building reception, neighbors, and carrier where appropriate. A delivered status does not automatically prevent us from reviewing your claim. If a shipment is confirmed lost, we will provide an appropriate resolution.
Damaged, Incomplete, or Incorrect Orders
Contact us promptly, ideally within 7 calendar days after delivery, if an order arrives damaged, incomplete, incorrect, or materially different from its product description. Include your order number, a clear description, and photos or video of the item, exterior packaging, and shipping label where relevant. If an issue attributable to us is reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.
Help with a Shipment
Email service@biulzr.com with your order number. Customer service hours are 8:00 AM β 10:00 PM Daily, and we aim to respond within 24 hours.
Order Verification & Processing Calendar
Processing begins after payment is confirmed and any necessary order verification is completed. Orders are normally prepared within 2β4 business days. During holidays, promotions, or unusually high order volume, preparation may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays. The processing period starts before carrier transit and should be added to the transit estimate when considering the overall delivery window.
Shipping Service & Checkout Charges
Shipping methods and applicable charges are based on the destination, products, package requirements, and services available when you place the order. The available options and charges appear at checkout before payment. If no shipping option is available for an address, we may be unable to fulfill the order to that destination. Keep a copy of your order confirmation showing the shipping method and address selected.
Address Accuracy & Delivery Attempts
Customers are responsible for entering a complete and deliverable address, including street, unit or apartment number, postal code, and a contact method where requested. Contact us immediately if you discover an error. We can try to make a correction before fulfillment begins, but cannot guarantee a change after processing or shipment preparation has started. If an incorrect or incomplete address supplied at checkout causes a parcel to be returned or re-shipped, the customer may be responsible for additional charges.
Split Shipments & Carriers
Products from one order may be dispatched separately because of inventory location, packaging requirements, or fulfillment arrangements. Separate parcels may have different tracking numbers and arrive on different days. The carrier may vary by item, fulfillment location, destination, and available service.
Delays & Tracking Investigations
Delivery estimates can be affected by weather, carrier interruptions, holidays, customs processing, remote destinations, incorrect addresses, or events outside our reasonable control. Tracking may remain unchanged while a parcel moves between facilities or carriers. If a shipment appears significantly delayed or tracking has not updated for an extended period, contact us with your order number. We will review the available tracking and, where appropriate, contact the carrier or fulfillment provider.
Claims for Loss or Delivery Scans
If a parcel appears to be lost in transit, contact customer care so we can review its status. If tracking shows βDeliveredβ but the parcel is missing, check the delivery area, mailbox, household members, building reception, neighbors, and carrier. Contact us if it remains missing; a delivered scan does not automatically prevent us from reviewing the circumstances.
Damage or Fulfillment Errors
Report damaged, incomplete, incorrect, or materially different items promptly, ideally within 7 calendar days after delivery. Provide your order number, a description, and clear photos or video of the item, packaging, and shipping label. If we confirm an issue attributable to us, we will provide a suitable replacement, refund, reshipment, or return solution without charging you costs caused by that error.
Destination Restrictions & Customs
Service to P.O. boxes, APO/FPO addresses, U.S. territories, or other international locations depends on the product and carrier options available at checkout. International deliveries may incur customs duties, import taxes, brokerage fees, or similar charges. Unless checkout states that such charges are included, the recipient is generally responsible for amounts imposed by customs authorities, carriers, or brokers.
Shanghai Fuli Network Technology Co., Ltd.
Area A-01J, 2nd Floor, Building 7, No. 955 Liuxiang Highway, Jiading District, Shanghai, China
service@biulzr.com Β· 00852-5047881
8:00 AM β 10:00 PM Daily