BIULZR™ · CUSTOMER INFORMATION
FAQ
Products & Design
What does biulzr™ sell?
Our collection focuses on writing and journaling supplies, desk organization, and everyday tech and workspace accessories. Items include notebooks, page flags, pen sleeves, desk mats, trays, file holders, cable clips, cable pouches, phone stands, and related desk essentials.
Will each item look exactly like its photographs?
Photography, lighting, and screen settings may affect how colors appear. Small variations in fabric texture, stitching, material finish, or color tone may occur and are not necessarily defects. Please review the individual product page for dimensions, materials, and included items.
Orders & Shipping
How long does order processing take?
Orders are normally prepared within 2–4 business days after payment confirmation and any necessary order verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing and carrier transit are separate periods.
How long does standard U.S. delivery take?
For supported United States destinations, estimated carrier transit is generally 10–15 business days after dispatch. Delivery estimates are not guaranteed arrival dates.
How much does shipping cost?
Available methods and applicable shipping charges are displayed at checkout based on the destination. Review the final total before submitting payment.
Will I receive tracking information?
When tracking becomes available after dispatch, we normally send the details to the email address provided at checkout. A carrier may need additional time to display the first scan.
Can I change or cancel an order?
Contact us as soon as possible. We will make reasonable efforts before fulfillment begins, but changes or cancellations cannot be guaranteed after processing, packing, or shipment preparation starts. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Returns & Refunds
What is the return period?
Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the Return & Refund Policy.
How do I request a return?
Email service@biulzr.com with your order number, the product, and the reason for your request. Wait for return instructions before sending an item.
Who pays for return shipping?
For preference-based returns, the customer is generally responsible for return shipping. If we confirm an error attributable to us, we will provide an appropriate resolution without requiring you to bear additional costs caused by that error.
How long do approved refunds take?
After an approved return is received and inspected, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.
What if an item arrives damaged or incorrect?
Contact us promptly, ideally within 7 calendar days after delivery, with your order number and relevant photos or video. We will review the issue and provide an appropriate resolution if confirmed.
Still Need Help?
Email service@biulzr.com or call 00852-5047881. Customer service hours are 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours.
Product Information
What is included with a product?
Each listing identifies the item or set included in the purchase. Objects used as styling props in a lifestyle photograph are not included unless the listing says so. Check the product description and images before placing an order.
Where can I find size and material details?
Review the dimensions, materials, color options, and care notes on the individual product page. If a detail is not listed or is unclear, contact customer care before ordering.
How should I care for my item?
Care needs depend on the item and material. Follow care instructions on the product page or supplied with the item. Avoid assuming that a fabric, paper, metal, or coated surface can be cleaned in the same way as another material.
Orders & Delivery
Where are orders shipped from?
Depending on inventory, product location, destination, and fulfillment arrangements, an order may ship from one of our facilities or a designated fulfillment partner. The shipping origin shown on a parcel may differ from the company’s registered business address. Items in the same order may arrive separately.
What if tracking has not updated?
Carriers may need time to scan a new label, and updates can pause while a parcel moves between facilities or carriers. If tracking has not changed for an extended period, contact us with your order number so we can review the available information.
What if tracking says “Delivered” but I cannot find the parcel?
Check the delivery area, mailbox, household members, building reception, neighbors, and carrier. If the parcel remains missing, contact us with your order number. A delivered scan does not automatically prevent us from reviewing a report.
Can my shipping address be changed?
Contact us as soon as possible after placing the order. We will make reasonable efforts before fulfillment begins, but cannot guarantee an address change after processing or shipment preparation starts.
Are customs charges included?
For international destinations, duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout states that these costs are included, the recipient is generally responsible for charges imposed by authorities or carriers.
Returns & Order Problems
Do I need approval before returning an item?
Yes. Contact us first and wait for return instructions. The registered business address is not automatically the return destination.
Can I return a sale item?
Discounted items remain eligible under the return policy unless they were clearly identified as “Final Sale” or non-returnable before purchase. Mandatory rights under applicable law are not limited by this statement.
Can I exchange an item?
Exchanges depend on available inventory. If a direct exchange is unavailable, customer care may ask you to complete an approved return and place a new order for the item you want.
Who pays return shipping?
For a change of mind or other preference-based return, the customer is generally responsible for return shipping. If we confirm an error attributable to us, we will provide an appropriate solution without asking you to bear costs caused by that error.
How can I reach customer support?
Email service@biulzr.com or call 00852-5047881. Include your order number for order-specific help. Customer service hours are 8:00 AM – 10:00 PM Daily, and we aim to respond within 24 hours.
Shanghai Fuli Network Technology Co., Ltd.
Area A-01J, 2nd Floor, Building 7, No. 955 Liuxiang Highway, Jiading District, Shanghai, China
service@biulzr.com · 00852-5047881
8:00 AM – 10:00 PM Daily