BIULZRβ’ Β· CUSTOMER INFORMATION
Return & Refund Policy
This policy explains how to request a return, report an order problem, exchange an eligible product, and receive an approved refund for a purchase made through biulzr.com.
Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the return period expires. Return eligibility remains subject to the conditions in this policy and any rights protected by applicable law.
Starting a Return Request
Email service@biulzr.com with your order number, the product you wish to return, the reason, and relevant photos or video where appropriate. For a damaged, incomplete, or incorrect order, include images of the product, exterior packaging, and shipping label. Customer care will review your request and provide instructions if a return is approved.
Return Eligibility
Preference-based returns should generally be unused, complete, unaltered, and not intentionally damaged; include all original parts, accessories, inserts, and included materials; retain original protective packaging where reasonably possible; and allow reasonable inspection. Include proof of purchase or the applicable order number. Opening the shipping package does not automatically make an item ineligible if it remains complete, unused, and undamaged.
Non-Returnable Items
Some items may not qualify for preference-based returns due to personalization, product condition, safety, or other legitimate considerations. These may include customized or personalized products, gift cards, products clearly identified as βFinal Saleβ or non-returnable before purchase, items materially altered or misused, or products returned with missing parts or in a condition that prevents reasonable inspection. Discounted or promotional items remain eligible unless clearly identified otherwise before purchase. These limitations do not remove rights that applicable law protects.
Damaged, Defective, Incorrect, or Incomplete Orders
Inspect your order promptly. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us ideally within 7 calendar days after delivery. Include your order number, a description, and clear photos or video showing the product, issue, packaging, and shipping label where appropriate. If a problem attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by that error.
Return Address & Authorization
Do not automatically send merchandise to our registered business address. If your return is approved, customer care will provide the correct return warehouse address and instructions. Unauthorized returns or parcels sent to an address not provided by customer care may be delayed, rejected, lost, or ineligible for processing.
Return Shipping Costs
For a change of mind, personal preference, style or appearance preference, incorrect customer selection, or another reason not attributable to us, the customer is generally responsible for return shipping. Original shipping charges are generally not refundable for preference-based returns. If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring the customer to bear additional costs caused by that error. No restocking fee is charged for an approved return.
Package Tracking, Inspection & Refund Timing
For preference-based returns, use a reliable, trackable shipping service and keep the receipt and tracking number until the return is complete. The customer is generally responsible for the return package until it reaches the approved destination. Once received, a return may be inspected to confirm it meets the conditions in this policy. After a return is received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5β10 business days. Your bank or payment provider may need additional time to post the credit.
Refund Method, Exchanges & Cancellations
Approved refunds are normally issued to the original payment method. If it cannot accept the refund, customer care will work with the payment provider to determine an alternative where permitted. Depending on the circumstances and nature of the issue, we may decide that a refund or replacement can be provided without requiring the item to be returned. Exchanges depend on available inventory; if a direct exchange is unavailable, we may ask you to complete an approved return and place a new order. Contact us promptly to request cancellation. We will make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Consumer Rights
This policy explains our standard procedures and does not limit rights or remedies that applicable consumer-protection law does not allow us to exclude.
When to Contact Us
To request a preference-based return, contact us within 30 calendar days after confirmed delivery. To report a damaged, defective, incorrect, incomplete, or materially different item, contact us promptly, ideally within 7 calendar days after delivery. If a legal return period in your location gives you additional rights, this policy does not take those rights away.
How to Prepare a Return Request
Email your order number, the product name or description, the reason for the request, and any relevant photos or video. For a delivery or product problem, images of the item, exterior package, and shipping label help us assess the request. Wait for written instructions before mailing anything. Items sent without approval or to an address not supplied by customer care may be delayed, rejected, or impossible to match to an order.
Condition of Preference-Based Returns
To qualify for a preference-based return, an item should generally be unused, complete, unaltered, and not intentionally damaged. Include the original parts, accessories, inserts, and included materials. Keep the protective packaging where reasonably possible and ensure the item can be inspected. Opening the shipping box does not by itself make an item ineligible if the product remains unused, complete, and undamaged.
Items That May Be Excluded
Customized or personalized products, gift cards, products clearly marked βFinal Saleβ or non-returnable before purchase, materially altered or misused products, and items missing parts or unsuitable for reasonable inspection may not qualify for preference-based returns. Discounted items remain eligible unless clearly identified otherwise before purchase. These exclusions do not remove mandatory consumer rights.
Return Shipping, Risk & Fees
For change-of-mind, style preference, incorrect customer selection, or other reasons not attributable to us, the customer is generally responsible for return shipping. We recommend a reliable service with tracking and ask that you keep the receipt until the return is complete. The customer is generally responsible for a preference-based return parcel until it reaches the approved destination. Original shipping charges are generally not refunded for preference-based returns. No restocking fee is charged for an approved return.
Confirmed Product or Fulfillment Problems
If we confirm that an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error. Depending on the nature of the issue, we may not require the item to be returned.
Inspection & Refund Posting
Approved returns may be inspected to confirm that they meet the applicable conditions. After the return is received, inspected, and approved, we will initiate the eligible refund to the original payment method within 5β10 business days. Your bank, card issuer, or payment provider may require extra time to post the credit. If the original method cannot accept a refund, customer care will work with the provider to identify an alternative where permitted.
Exchanges & Cancellations
Exchanges depend on available inventory. If a direct exchange is not available, we may ask you to complete an approved return and place a new order. Contact us promptly to request cancellation. We will make reasonable efforts before fulfillment begins, but a cancellation cannot be guaranteed after processing, packing, shipment preparation, or dispatch has started. No cancellation fee is charged when an order is successfully canceled before fulfillment.
Consumer Rights
This policy describes our normal return and refund process. It does not limit any right or remedy that applicable consumer-protection law does not permit us to exclude.
Shanghai Fuli Network Technology Co., Ltd.
Area A-01J, 2nd Floor, Building 7, No. 955 Liuxiang Highway, Jiading District, Shanghai, China
service@biulzr.com Β· 00852-5047881
8:00 AM β 10:00 PM Daily