What to Include in Your Message

For an existing order, include your order number and the email address used at checkout. For product questions, tell us the product name and what information you need. For a delivery or order problem, include a short description of what happened and attach clear photos or video when relevant. Please do not email full payment-card numbers, security codes, online banking passwords, or other complete payment credentials.

Damaged, Defective, Incomplete, or Incorrect Orders

Inspect your order after delivery. If an item is damaged, defective, incomplete, incorrect, or materially different from the product description, contact us promptly, ideally within 7 calendar days after delivery. Include your order number, a description of the issue, and photos or video showing the item, exterior packaging, and shipping label where appropriate. We will review the information and explain the next steps.

Returns & Refunds

Eligible items may generally be requested for return within 30 calendar days after confirmed delivery, subject to the return conditions. Contact us before sending anything back. If a return is approved, we will provide the correct return destination and instructions. Approved refunds are initiated to the original payment method within 5–10 business days after the return is received, inspected, and approved. Your payment provider may take additional time to post the credit.

Response Time

We aim to reply within 24 hours. Requests involving an investigation with a carrier, payment provider, fulfillment partner, or return facility may require additional review time. If you have already contacted us, reply to the same email thread so the conversation and order details stay together.

Registered Business Address

The company address shown below is business contact information. It is not automatically a return warehouse address. Do not mail merchandise to this address unless customer care has specifically instructed you to do so.